Customer Satisfaction Notification U22 Informative Spare Tire Label (RC-U22-18)

WARNING: This page is about the Charger GT, which is a different variant/trim than selected.

Publication date: 2018-05-04
Reference number: RC-U22-18

CUSTOMER SATISFACTION NOTIFICATION U22 INFORMATIVE SPARE TIRE LABEL

SERVICE CAMPAIGN BULLETIN

Reference Number(s): RC-U22-18, Date of Issue: May 4, 2018

CHRYSLER:

2015-2018 (LA) Dodge Challenger, (LD) Dodge Charger, (LX) Chrysler 300

REMEDY AVAILABLE

MODELS CHART

2015-2018	(LA)	Dodge Challenger
2015-2018	(LD)	Dodge Charger
2015-2018	(LX)	Chrysler 300

NOTE: This campaign applies only to the above vehicles equipped with a Compact Spare Tire (sales code TBK) and built from November 11, 2014 through February 10, 2018 (MDH 111107 through 021016).
2015-2017 Model Year (LA, LD) vehicles must be equipped with either a 6.2L Supercharged Engine (Sales Code ESD) or 6.4L Engine (Sales Code ESG).
2018 Model Year (LA, LD) vehicles must be equipped with either Brembo Fixed Caliper 4-Piston Brakes (Sales Code BR4) or Anti-Lock 4-Wheel Disc 6 Piston Brakes (Sales Code BR7).
2015-2018 Model Year (LX) vehicles must be equipped with a 6.4L Engine (Sales Code ESG).

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this campaign on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

SUBJECT

The spare wheel/tire assembly on about 70 of the above vehicles may be missing an informative label which illustrates that the spare wheel/tire assembly must be installed on the rear position of the vehicle. The spare wheel/tire assembly cannot be installed on the front position of the vehicle due to a lack of clearance between the spare wheel/tire assembly and the larger brake caliper on the front of the vehicle. In the event that a front wheel/tire assembly requires replacement, a rear wheel/tire assembly must be used to replace the front wheel/tire assembly and the spare wheel/tire assembly must be installed on the rear position of the vehicle. A missing information label can result in customer inconvenience and confusion if the customer attempts to install the spare wheel/tire assembly on the front position of the vehicle only to discover that it will not fit.

REPAIR

The spare wheel/tire assembly must be inspected for a missing information label and if necessary, order and install the label.

The spare wheel/tire assembly information labels are being mailed directly to all vehicle owners known to FCA. The owner notification letter requests that the vehicle owner install the information label to the spare wheel/tire assembly themselves or if preferred, to schedule a service appointment for their dealer to install the label.

PARTS INFORMATION

Part Number	Description
05181884AA	Label, Informative Spare Wheel/Tire Assembly

Each dealer must inspect the spare wheel/tire assembly for a missing information label and if necessary, order the label needed.

PARTS RETURN

No parts return required for this campaign.

REQUIRED ITEMS

The following items are required only if a label must be installed:

Spare Tire Information Label
Isopropyl Alcohol or Glass Cleaner - to clean the label application area.
Clean Cloth - to clean the label application area.

SERVICE PROCEDURE

Open the decklid and raise the load floor to locate the spare wheel/tire assembly.
Inspect the spare wheel/tire assembly for an information label (Figure 1):
- If the information label is attached to the spare wheel/tire assembly, no further action is required. Claim the inspection LOP.
- If the information label is missing from the spare wheel/tire assembly. A spare wheel/tire assembly information label must be installed. Continue with Step 3.
The Information Label should be installed to the right (clockwise) of the Regulatory Label. Clean the spare tire rim using isopropyl alcohol or glass cleaner and a cloth to remove any dirt, oil residue or grease in the area shown before applying the label (Figure 2).
Remove the Information Label from its Paper Backing (Figure 3). Carefully install the Information Label on the spare tire rim in the location shown to the right (clockwise) of the Regulatory Label (Figure 4). Firmly press and smooth the label to the surface of the spare tire rim to ensure good adhesion.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

LABOR OPERATION NUMBER AND TIME ALLOWANCE

	Labor Operation Number	Time Allowance
Inspect Spare Wheel/Tire Assembly For Information Label	22-U2-21-81	0.2 hours
Inspect and Install Spare Wheel/Tire Assembly Information Label	22-U2-21-82	0.2 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at campaign launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Service/Field Operations

FCA US LLC

CUSTOMER SATISFACTION NOTIFICATION

Informative Spare Tire Label

Dear [Name],

This notice applies to your vehicle,

[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX

U22

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle [1]. This will be done at no charge to you.

We are recommending the following improvements be performed on certain [2015-2018 Model Year Dodge Challenger, Dodge Charger, Chrysler 300] vehicles equipped with a compact spare tire.

WHY DOES MY VEHICLE NEED REPAIRS?

The spare wheel/tire assembly on your vehicle may be missing an informative label which illustrates that the spare wheel/tire assembly must be installed on the rear wheel position of the vehicle. The spare wheel/tire assembly cannot be installed on the front position of the vehicle due to a lack of clearance between the spare wheel/tire assembly and the larger brake caliper in the front of the vehicle. In the event that a front wheel/tire assembly quires replacement, a rear wheel/tire assembly must be used to replace the front wheel/tire assembly and the spare wheel/tire assembly must be installed on the rear position of the vehicle. A missing information label can result in customer inconvenience and confusion if the customer attempts to install the spare wheel/tire assembly on the front position of the vehicle only to discover that it will not fit.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?

We ask that you install the enclosed information label included with this letter onto the spare wheel/tire assembly.

If you prefer not to install the information label yourself, simply contact your dealer to schedule a service appointment. FCA will repair your vehicle [2] free of charge (parts and labor). To do this, you must bring the information label with you to the dealer and your dealer will install the information label onto the spare wheel/tire assembly for you. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. Your time is important to us; please be aware that these steps may require more time. The estimated repair time is one hour. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403 OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

Fiat Chrysler Automobiles US LLC

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS

RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM Dealership
Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner's Companion App.

QR Code

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner's Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.

DEALERSHIP INSTRUCTIONS

Please reference CSN U22.

Customer Satisfaction Notification U22 - Informative Spare Tire Label Label Installation Instructions

REQUIRED ITEMS

Spare Tire Information Label - included with this letter.
Isopropyl Alcohol or Glass Cleaner - to clean the label application area.
Clean Soft Cloth - to clean the label application area.

LABEL INSTALLATION PROCEDURE

Locate the Information Label included with your owner letter (Figure 1).
Open the decklid (trunk) and raise the load floor to locate the spare wheel/tire assembly as shown in (Figure 2).
The Information Label should be installed to the right (clockwise) of the Regulatory Label. Clean the spare tire rim using isopropyl alcohol or glass cleaner and a cloth to remove any dirt, oil residue or grease in the area shown before applying the label (Figure 2).
Remove the Information Label from its Paper Backing (Figure 3). Carefully install the Information Label on the spare tire rim in the location shown to the right (clockwise) of the Regulatory Label (Figure 4). Firmly press and smooth the label to the surface of the spare tire rim to ensure good adhesion.