UAS And UCS Radio USB Software Updated To 40.1 (08-117-21)

WARNING: This page is about the Charger GT, which is a different variant/trim than selected.

Publication date: 2023-03-21
Reference number: 08-117-21
Supersedes refnos: 08-008-23, 08-008-23 REV. A, 08-016-19 REV. F, 08-102-21

UAS AND UCS RADIO USB SOFTWARE UPDATED TO 40.1

TECHNICAL SERVICE BULLETIN

Reference Number(s): 08-008-23 REV. A, Date of Issue: March 21, 2023

CHRYSLER:	2018 - 2023 (LA) Dodge Challenger; 2018 - 2023 (LD) Dodge Charger; 2018 - 2023 (LX) Chrysler 300; 2018 - 2022 (DS) RAM 1500 Pickup; 2018 (DJ) RAM 2500 Pickup; 2018 (D2) RAM 3500 Pickup; 2018 (DD) RAM 3500 Cab Chassis; 2018 (DF) RAM 3500 <10K Cab Chassis; 2018 (DP) RAM 4500/5500 Cab Chassis
GROUP:	08 - Electrical

Superceded Bulletin(s): 08-008-23, Date of Issue: January 12, 2023

VEHICLES AFFECTED

2018 - **2023 (LA) Dodge Challenger

2018 - 2023 (LD) Dodge Charger

2018 - 2023 (LX) Chrysler 300

2018 - 2022** (DS) RAM 1500 Pickup

2018 (DJ) RAM 2500 Pickup

2018 (D2) RAM 3500 Pickup

2018 (DD) RAM 3500 Cab Chassis

2018 (DF) RAM 3500 <10K Cab Chassis

2018 (DP) RAM 4500/5500 Cab Chassis

NOTE: This bulletin applies to vehicles equipped with a Uconnect 4C With 8.4" Display radio (Sales Codes UAS or UCS).

This bulletin applies to LA, LD or LX vehicle built on or before December 20, 2022 (MDH 1220XX) equipped with a Uconnect 4C With 8.4" Display radio (Sales Codes UAS).

This bulletin applies to LA, LD or LX vehicle built on or before February 01, 2023 (MDH 0201XX) equipped with a Uconnect 4C With 8.4" Display radio (Sales Codes UCS).

CUSTOMER SYMPTOM

Customers may experience one or more of the following:

Wi-Fi hotspot connection failure.
Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance.
Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.
Wireless connectivity pairing and/or connection issues.
Lost radio presets.
Radio channels change by itself.
SXM® icon inoperative.
SXM® favorite song not displaying/playing.
High pitch squeal, pop or hum noise from speakers.
Anti-theft code request message.
Lines appear across screen.
Radio will not switch modes between AM, FM, SAT or Media.
Performance control home screen shows "Norm" mode for engine/transmission even when the vehicle is in "Drag' mode (LA, LD, LX only).
Can not change the time on the clock (LA, LD and LX only).
USB hub inoperable (D-Trucks only).
Backup camera gridlines missing (D-Trucks only).
Device not supported message (D-Trucks only).
Remote app inoperative (D-Trucks only).
Unable to adjust volume (D-Trucks only).
Heated steering wheel inoperable (D-Trucks only).

In addition, the following enhancement are included in this update:

Carplay® connectivity improvements.
Improvement to wireless connectivity phone pairing.
Improved sound quality when using a wireless connectivity phone.

CAUSE

Radio software

NOTE: This bulletin supersedes Technical Service Bulletins (TSBs) 08-008-23 date of issue January 12, 2023, which should be removed from your files. All revisions are highlighted with **asterisks** and include additional models year, build dates and LOPS.
This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update (RSU) 18-091, date of issue September 06, 2018. All applicable Sold and Un-Sold RSU VINs have been loaded. To verify this RSU service action is applicable to the vehicle, use VIP or perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable within the provisions of warranty. This RSU will expire 18 months after the date of issue.

REPAIR SUMMARY

This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio's current software level the radio may need a one or two USB update.

CLAIMS DATA

CLAIMS INFORMATION

Labor Operation No:	Labor Description	Skill Category	Labor Time
** 18-60-F2-9B	Radio, Software - Create USB Jump Drive From Uconnect Website (One Time Only) UAS Radio 40.1 SW (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.
18-60-F2-9C	Radio, Software - Create USB Jump Drive From Uconnect Website (One Time Only) UAS Radio 28.3 SW (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.
18-60-F2-9D	Radio, Software - Create USB Jump Drive From Uconnect Website (One Time Only) UCS Radio 40.1 SW (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.
18-60-F2-9E	Radio, Software - Create USB Jump Drive From Uconnect Website (One Time Only) UCS Radio 28.3 SW (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.
18-60-F2-9F	Radio, Inspect Software Level and Perform Software Update (One Step Update) (0 - Introduction)	6 - Electrical and Body Systems	0.7 Hrs.
18-60-F2-9G**	Radio, Inspect Software Level and Perform Software Update (Two Step Update) (0 - Introduction)	6 - Electrical and Body Systems	1.1 Hrs.
Failure code	CC	Customer Concern

The dealer must use failure code CC with this Technical Service Bulletin.

If the customer's concern matches the SYMPTOM identified in the Technical Service Bulletin, failure code CC is to be used.
When utilizing this failure code, the 3C's (customer's concern, cause and correction) must be provided for processing Technical Service Bulletin flash/reprogramming conditions.

DIAGNOSIS

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.

If the customer describes the symptom/condition listed above perform the Inspection Procedure.

INSPECTION

CAUTION: The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repair procedure the radio may need to be replaced.

Verify the radio software version. Radio must be in Dealer Mode to verify by following these steps:
1. Press and hold both lower corners of the display screen, until the Dealer Mode screen appears (approximately seven seconds). Release screen.
2. Select "Radio Part Information". The software version will be listed next to "Application Version" (Fig. 1 ).
What is the current radio software level (Application Version)?
- 40.1 or higher >>> The radio software is already up to date. Normal diagnostics should be performed.
- At or above 22.64 and under 40.1 >>> The radio will only need one USB update. Proceed to Step 1 of the Repair Procedure.

CAUTION: If this software is used on a radio with software level under 19.9, it could damage the radio. If the radio is damaged it may need to be replaced. Updating the radio directly from software level IR-19.9 to QR-40.1 will cause the radio to be damaged and it will need to be replaced. Always remember to properly perform the two step update if required. Start the two step update using 28.3 software.

At or above 19.9 and under 22.64 >>> The radio will need two USB updates. Proceed to Step 1 of the Repair Procedure.

REPAIR PROCEDURE

NOTE: Before and after any single phase of update is MANDATORY to take a Vehicle Scan Report by wiTECH. Scan reports can be requested during warranty claim assessment; failing to show them can result in refusing to pay the warranty claim

Using wiTECH create a Vehicle Scan Report and save a copy to the work order.
Has a 4GB USB flash drive(s) been created?
- YES >>> Proceed to Step 9 .
- NO >>> Proceed to Step 3 .
NOTE: When downloading the software file from the Uconnect site, always select the MAC version, regardless of the computer being used.
Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information >Dealer software downloads to download the files.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update.
Use one blank USB flash drive with at least 4GB of space for each software update. Follow the on-screen instructions to download the software files.
Download the software update file to your local PC's desktop. Make sure to select the "MAC" radial button for all downloads (Fig. 2 ).
Be sure to download the file to your designated folder before extracting the zip file to the blank USB flash drive.
NOTE: A blank USB flash drive will be needed for each radio update, additional updates cannot be on the same USB flash drive.
Unzip the file to the root folder of USB flash drive. File should not be within a zip folder. Your USB file should look like (Fig. 3 ) when you open it.
Once the file is extracted to the USB flash drive, it's recommended to label the USB flash drive with the bulletin number and proper software level.
NOTE: When performing a two step update, always start with 28.3 software.
Start the vehicle and insert the correct USB flash drive with new software into the USB port.
CAUTION: Make sure no other device is plugged into any of the USB ports while performing this update. If other devices are connected to USB ports during re-programming, it may cause failure of files to be loaded which may cause the radio to need replacement.
If the screen in (Fig. 4 ) is displayed, the USB flash drive was not set up correctly. Use a top name brand USB flash drive, like Kingston, create a new USB flash drive and start the update again.
If the radio software is already up to date, the screen in (Fig. 5 ) will be displayed. Press "OK" and remove the USB flash drive.

NOTE: If the ignition is turned off before the two minutes has expired, the software update will be canceled. The ignition does not have to be turned off to perform this updated. (Fig. 7 ).
Once the system has verified there is an available update, press the "Update Now" button. Make sure the vehicle is in park, DO NOT turn off the ignition (Fig. 6 ).
When the radio starts updating, the screen in (Fig. 7 ) will be displayed.
The radio will reboot and the update will begin. The update should only take 25 minutes, the timer on the screen may display the incorrect time remaining, (Fig. 8 ).
NOTE: The completion indicator may not reach 100%, even though the software update has been completed. Once the software update has finished, the radio and display screen will turn off.
After the update has completed, the radio will shut down. With the USB flash drive still inserted in the USB port, cycle the ignition back to the run position. If the radio software was updated correctly the "Current Version:" and the "Update To:" software levels in (Fig. 9 ) will display the identical software level. Press "OK" and remove the USB flash drive.
What is the current radio software level?
- 28.3 >>> Radio still need one more USB flash drive update. Proceed to Step 1 .
- 40.1 >>> Radio update is complete. Proceed to Step 17 .
Cycle off the ignition, open and close the driver door and let all modules go into a sleep mode.
Using wiTECH, clear all DTCs that may have been set in any module due to reprogramming.
Using wiTECH create another Vehicle Scan Report and save a copy to the work order.

POLICY

Reimbursable within the provisions of the warranty.